Senior Floor Captain / Waiter / Server

Role Overview The Server / Floor Captain / Waiter is responsible for delivering exceptional guest service by ensuring a smooth dining experience from arrival to departure. This role involves taking orders, serving food and beverages, maintaining cleanliness, and supporting overall floor operations. Key Responsibilities Guest Service Provide warm, friendly, and attentive service to all guests Present menus, explain dishes, and make recommendations confidently Take accurate food and beverage orders and relay them to the kitchen/bar Serve food and drinks promptly and according to service standards Handle guest feedback or complaints professionally and escalate when necessary Floor Operations Ensure tables are properly set up and maintained throughout service Monitor assigned section to ensure smooth flow and guest satisfaction Assist in coordinating with kitchen and bar teams for timely service Maintain cleanliness and hygiene standards across the dining area Support opening and closing duties (mise en place, cleaning, stock checks) Sales & Upselling Upsell menu items, specials, and beverages to maximise revenue Be knowledgeable about menu offerings, ingredients, and promotions Additional Responsibilities (For Floor Captain) Supervise and guide junior service staff during shifts Allocate sections and manage service flow on the floor Ensure service standards and SOPs are consistently followed Act as the point of contact between management and service team Assist in training and onboarding new staff Requirements Prior experience in F&B service or hospitality preferred Strong communication and interpersonal skills Ability to work in a fast-paced environment Team player with a positive attitude Good grooming and professional presentation Willingness to work midnight shifts, weekends, and public holidays