Sales Coordinator

· Handle customer enquiries via email, phone, and other channels · Liaise directly with customers for scheduling of aircon servicing and installation appointments · Handle customer enquiries and provide clear, confident explanations on service details, warranty coverage, and billing · Coordinate daily job schedules with the operations and technician teams · Issue invoices, payment receipts, and follow up on outstanding balances · Assist in processing warranty claims, ensuring timely and professional resolutions · Manage feedback or complaints with a calm, proactive attitude · Support admin tasks such as preparing service reports, quotations, and warranty documents Other ad-hoc duties as assigned