IT Project Leader

Job Summary We seek an experienced IT Project Leader to oversee infrastructure architecture, system performance, and operational support across on-premise and cloud platforms, driving high-quality service delivery and team leadership. Responsibilities Support and optimize infrastructure architecture, resource planning, and system performance for on-premise and cloud computing platforms. Lead development of application infrastructure reference architecture and system integration practices to enhance operational efficiency. Serve as primary contact for Infrastructure team on operational support and system-related issues. Diagnose and resolve technical issues involving operating systems, databases, application services, and network configurations. Manage on-premise and cloud infrastructure services to support application environments, collaborating with application teams. Escalate unresolved technical issues to internal teams or external vendors to ensure timely resolution. Record and report system incidents, documenting causes and resolutions for continuous improvement. Drive Architecture Review and Governance processes to maintain smooth and sustainable operations. Provide prompt, professional application support and assist users with configuration and setup, escalating complex issues appropriately. Document and track support requests and resolutions using a ticketing system for transparency and accountability. Manage daily team operations, including task assignments, priority setting, and coordination to ensure effective support delivery. Evaluate team member performance and provide coaching to enhance skills and productivity. Monitor and manage Service Level Agreements (SLAs) to ensure timely resolution of support requests and incidents. Participate in infrastructure deployment projects, including installation, configuration, and testing of hardware, software, and network components. Act as liaison between IT support team and external vendors, including Oracle teams, to facilitate communication and issue resolution. Handle administrative tasks such as scheduling team shifts and resource allocation to optimize team performance. Organize and lead team meetings, including status updates, reviews, and knowledge-sharing sessions to foster collaboration. Prepare and deliver monthly reports and other requested documentation to customers and stakeholders. Preferred competencies and qualifications Certification in relevant technologies such as AWS Certified Solutions Architect or Microsoft Certified Azure Administrator is a plus.