Customer Experience Temp Staff @ Buona Vista

Duration: 6 months Key Responsibilities: 1. Administrative Support • Manage Case Management system admin operations including role assignments, basic report generation and category maintenance • Assist with corporate gifts management and coordination • Assist with adding and removing of Billing Contacts for organisations 2. Mail and Courier Management • Prepare outgoing mail (registered, local and overseas) for postage • Coordinate courier deliveries and pickups with proper record keeping • Follow up closely to ensure timely delivery and pickup completion 3. Customer Service Operations • Provide professional customer service by responding to enquiries across service touchpoints within Service Level Agreement • Handle customer enquiries, assess and route/escalate cases to appropriate teams (L2/L3) in accordance with established workflows Qualifications and Experience: • Previous customer service or administrative experience is a plus Skills and Competencies: • Strong communication and listening skills • Good written communication skills, including the ability to craft clear, professional, and empathetic email responses • Effective problem-solving and analytical abilities • Basic technical proficiency (basic computer literacy, basic knowledge of excel, quick learning of new systems, able to navigate different systems) • Good time management and multitasking abilities • Able to work both collaboratively and independently Personal Attributes: • Good emotional intelligence and patience • Quick learning and adaptability • Professional attitude and reliability • Pleasant disposition with good interpersonal skills • Strong integrity and drive for excellence in work $2760/month Location: Buona Vista Mondays to Fridays office hours EA License No: 96C4864 Reg. No.: R24121728 EUNICE WOO JING QI