Community Engagement (Programme Ambassador) | City Hall

Job Scope: Engagement & Outreach Drive awareness and participation in Culture Pass among cultural partners and the public Support targeted engagement plans for arts, heritage, and cultural partners ranging from major institutions to grassroots groups Support outreach strategies for specific demographics (youths, families, seniors, digitally less engaged communities) based on their needs and preferences Lead offline outreach including roadshows, pop-ups, and partnerships with grassroots networks Coordinate with internal departments and external partners forseamless service delivery Partnership & Event Management Identify and cultivate strategic partnerships with cultural institutions, brands, and community organisations to amplify Culture Pass reach Conceptualise, plan, and execute conversion-focused events including on-ground activations and community activities Manage event logistics and optimise experiences to maximise sign-up rates Manage and support operations of roadshows and events including liaising with partners and stakeholders, volunteers and ambassadors Operations & Customer Service Support call centre and help desk operations ensuring prompt response and escalation Develop help desk protocols, scripts, and quality assurance measures Maintain high customer service standards across all touchpoints Draft responses to citizen enquiries and implement feedback mechanisms Monitor KPIs and implement continuousimprovements Risk Management & Administration Identify operational risks and develop mitigation strategies Support with the development of SOPs and maintain proper documentation for audits Provide secretariat support including meeting coordination and record-keeping Perform administrative tasks when assigned Requirements: Interest in Arts Management, Communications, Public Policy, or a related field. Experience in project management, administrative support, or programme coordination is preferred. Strong organisational skills with meticulousattention to d…