Senior Team Lead (Inventory & Operations)/East Area

General Description (Job Scope) •Supervise shift operations or act as a dedicated business support specialist to ensure the program meets delivery timelines, SLA tracking, and KPI expectations. •Manage inventory control processes including cycle counts, stock reconciliations, inventory accuracy monitoring, discrepancy investigations, and customer inventory reporting. •Coordinate day-to-day business support, acting as the WMS Super User to maintain data quality, resolve interface issues, and support system enhancements. •Ensure inventory transactions are accurately recorded in the WMS and investigate inventory variances to identify root causes and implement corrective actions. •Maintain and update Standard Operating Procedures (SOPs) and Work Instructions (WIs) with strict version control. •Support start-ups, volume ramp-ups, and process change requests, including User Acceptance Testing (UAT) and hyper-care phases. Specific Accountabilities •Take necessary disciplinary actions on staff and manage shift-level conflict resolution. •Monitor inventory accuracy and integrity through regular cycle counts, stock audits, reconciliation activities, and inventory investigations. •Perform complex WMS transactions, including inventory reversals, manual allocations, and cycle count adjustments with proper supporting documentation. •Investigate inventory discrepancies, identify root causes, implement corrective and preventive actions, and communicate findings to customers and stakeholders. •Ensure inventory records in the WMS accurately reflect physical stock and maintain compliance with inventory control procedures. •Manage aged inventory, stock status control, damaged inventory handling, and inventory disposition processes as required by customer requirements. •Own operational and inventory reporting reporting workflows, automating daily/weekly performance reports using advanced Excel functions. Skills Required •Strong knowledge of warehouse operations, inventory management principles, stock control processes, and inventory reconciliation practices. •Advanced Microsoft Excel skills (Power Query, macros) and ability to navigate ERP/WMS platforms deeply. •Strong documentation skills for SOP drafting and compliance evidence gathering. •Demonstrated ability to supervise a team, deal with staff firmly but fairly, and maintain a high-performance shift culture. •Working location: East •Working hrs: Mon to Fri office hours Interested candidates please send resume to ek@businessedge.com.sg Eric Kng Chip Guan (CEI No.R1104559) Business Edge Personnel Services Pte Ltd (EA License 96C4864)