Programme Ambassador (City Hall)

Job Scope: 1. Engagement & Outreach •Drive awareness and participation in Culture Pass among cultural partners and the public • Support targeted engagement plans for arts, heritage, and cultural partners ranging from major institutions to grassroots groups • Support outreach strategies for specific demographics (youths, families, seniors, digitally less engaged communities) based on their needs and preferences • Lead offline outreach including roadshows, pop-ups, and partnerships with grassroots networks • Coordinate with internal departments and external partners forseamless service delivery 2. Partnership & Event Management •Identify and cultivate strategic partnerships with cultural institutions, brands, and community organisations to amplify Culture Pass reach •Conceptualise, plan, and execute conversion-focused events including on-ground activations and community activities • Manage event logistics and optimise experiences to maximise sign-up rates • Manage and support operations of roadshows and events including liaising with partners and stakeholders, volunteers and ambassadors 3. Operations & Customer Service • Support call centre and help desk operations ensuring prompt response and escalation • Develop help desk protocols, scripts, and quality assurance measures • Maintain high customer service standards across all touchpoints • Draft responses to citizen enquiries and implement feedback mechanisms • Monitor KPIs and implement continuousimprovements 4 . Risk Management & Administration • Identify operational risks and develop mitigation strategies • Support with the development of SOPs and maintain proper documentation for audits • Provide secretariat support including meeting coordination and record-keeping • Perform administrative tasks when assigned Requirements: • Interest in Arts Management, Communications, Public Policy, or a related field. • Experience in project management, administrative support, or programme coordination is preferred. • Strong…