Senior Programme Manager

Senior Programme Manager Department: Youth & Counselling Dept, Corporate Dept Reports to: Executive Director Organisation: Calvary Community Care Role Overview The Senior Programme Manager (SPM) provides strategic and operational leadership for the Youth &Counselling Department, ensuring quality, evidence-based service delivery aligned with the organisation’s mission and regulatory standards. The SPM functions as second-in-command to the Executive Director (ED), providing leadership continuity in ED’s absence and contributing to corporate governance, impact evaluation, and organisational strategy. This is a senior leadership role combining programme and team management, stakeholder engagement, and corporate oversight. Key Responsibilities 1. Strategic & Programme Leadership • Oversee planning, implementation, and evaluation of Youth Mentoring, Youth Development, and Counselling programmes. • Translate organisational strategy into annual programme plans, KPIs, and measurable outcomes. • Ensure compliance with NCSS,MSF, and relevant regulatory or funding requirements. • Drive service innovation and continuous improvement to enhance client outcomes. 2. Impact Measurement & Research • Lead impact studies, programme evaluations, and outcome measurement frameworks. • Develop dashboards and reporting structures for Management and Board oversight. • Analyse service data to inform programme refinement and funding proposals. • Strengthen evidence-based practice and contribute to thought leadership in youth and counselling services. 3. Leadership & Team Management • Lead, supervise, and develop Programme Managers, Counsellors, and Youth Workers. • Strengthen team capability in trauma-informed care, safeguarding, and professional ethics. • Foster a high-performance, values-driven, and collaborative culture. • Oversee manpower planning and succession within the department. • Ensure sound SOPs, internal controls, and operational governance within the department. 4. Stakeholder & Partnership Development • Build and manage partnerships with schools, community agencies, corporate partners, and donors. • Strengthen referral networks and cross-sector collaborations. 5. Corporate &Governance Support • Support the ED in strategic planning, budgeting, and corporate reporting. • Represent the organisation in external meetings, partnerships, and sector platforms when required. • Contribute to Board papers, funding proposals, and organisational risk management processes. 6.Acting Executive Director (When Required) • Provide executive oversight across departments in the absence of the ED. • Support financial oversight, operational continuity, and staff leadership. • Safeguard organisational reputation and stakeholder confidence. Qualifications & Experience • Degree or Postgraduate qualification in Social Work, Counselling, Psychology, or related field(Master’s preferred). • Minimum 5 years of experience in social services, with at least 3years in a supervisory/leadership role. • Experience in programme evaluation, impact measurement, or research. • Strong knowledge of Singapore’s social service ecosystem and funding frameworks. • Demonstrated leadership capability and strategic thinking.