Spa Receptionist

Position Overview The Spa Receptionist is responsible for giving guests a positive impression of the spa from the point of reservation to the moment they arrive and depart. The individual has a vast understanding of the services and products offered, answers emails and calls, assists guests with their enquiries bookings and escort the guest to the lockers/facilities when necessary. The individual checks guests in and out of the spa in a professional manner, and ensures all guests leave satisfied. The Role Reception Operations o Maintain high levels of service standards throughout the spa o Provide detailed descriptions of spa treatments, packages, services, andfacilities o Provide spa tours and escort guests to treatment areas o Promote spa services and products o Address guest complaints with empathy and courtesy, always finding aresolution to ensure complete guest satisfaction o Handle correspondences and phone calls o Answer to enquiries and requests o Perform opening and closing duties o Manage guest register o Process payments accurately o Assist with booking, changing and cancelling of spa appointments o Keep the reception area clean and organised at all times o Ensure a conducive environment at the holding area as guests wait for their turn o Provide assistance with any tasks related to the spa as needed during its operation. Talent Profile o Minimum Diploma qualification in Spa and Wellness o 1 to 2 years of experience in luxury spa or similar field o Knowledge of Spa industry