Customer Success Manager

Join Captain’s Eye – Shaping the Future of Maritime Safety with AI Captain’s Eye is a fast-growing AI tech company on a mission to revolutionize safety and operational efficiency in the maritime industry. Our advanced CCTV and real-time analytics platform empowers global shipping companies with smart surveillance, actionable insights, and proactive risk management – making the seas safer and operations smarter. Role Overview: Customer Success Manager We’re looking for a results-driven, relationship-focused Customer Success Manager to join our expanding team. This is an exciting opportunity for someone with 1+ years of Customer Success or customer experience who is passionate about driving customer adoption, delivering impact, and unlocking growth opportunities. What You’ll Do Own and grow a portfolio of customer accounts, ensuring long-term satisfaction and retention Be the trusted advisor and primary contact for key stakeholders post-onboarding Spot and execute on upsell and cross-sell opportunities aligned with customer goals Partner with Sales and Product to craft tailored solutions that drive success Track account health using data insights, addressing risks before they escalate Lead QBRs, product trainings, and success planning workshops to maximize customer value Keep everything organized with accurate CRM and success documentation What We’re Looking For Proven record of growing and expanding customer accounts Exceptional communication and relationship-building skills Experience with B2B SaaS or tech products (maritime or AI background is a big plus) Data-driven mindset with the ability to translate insights into strategy Thrives in a fast-paced, dynamic environment where innovation is constant