IoT Support Engineer L1

IoT Support Engineer The IoT Engineer will be responsible for on-site support, operation, and maintenance of all IoT and RFID devices and related infrastructure deployed at customer facilities, ensuring high uptime and stable performance in 24/7 production environments. About the Role We are looking for an IoT Engineer with at least 2 years of hands-on experience to support and maintain IoT and RFID systems at our customer sites. You will work on-site in shift rotations , ensuring high availability of devices, troubleshooting issues, and supporting deployments in mission-critical operations. The ideal candidate has experience with IoT/RFID/industrial devices, basic networking knowledge, and is comfortable working in 24/7 production or logistics environments. Responsibilities Operate, monitor, and maintain IoT and RFID devices, readers, sensors, gateways, and related network equipment on-site. Perform first- and second-level troubleshooting of hardware, firmware, and connectivity issues (RFID readers, antennas, sensors, edge gateways, switches, etc.). Support deployment, installation, relocation, and configuration of new IoT devices and upgrades according to Intellistride standards and project plans. Conduct routine preventive maintenance, health checks, and firmware/software updates for all IoT devices in the scope of responsibility. Monitor device dashboards and alerts (e.g. device management platforms, control towers) and respond promptly to incidents to minimize downtime. Work closely with remote L2/L3 engineers and project teams to escalate complex issues and execute on-site action plans. Document incidents, root causes, corrective actions, and configuration changes in ticketing/maintenance systems. Support site acceptance tests, PoCs, and system expansions, including field testing, read-rate validation, and performance tuning. Provide basic user support and on-the-floor guidance to customer operations staff on the correct use of IoT-enabled equipment. Comply with all safety, security, and cleanroom/warehouse policies of the customer site. Qualifications Minimum 2 years of hands-on experience in IoT, industrial automation, RFID, networking, field service, or related engineering roles. Prior experience in on-site support for production, logistics, or manufacturing environments is preferred. Required Skills Good understanding of IoT concepts: sensors, gateways, connectivity (Ethernet/Wi-Fi), basic IP networking, and device–cloud communication. Experience with at least one of: RFID systems, industrial sensors, PLCs, embedded/edge devices, or building management/automation systems. Familiarity with Linux/Windows on edge devices and basic scripting or command-line for diagnostics is an advantage. Ability to read basic network diagrams and follow standard operating procedures and runbooks. Preferred Skills Strong ownership mindset with willingness to be the on-site “first responder” for IoT incidents. Clear communication with both technical teams and operations/frontline users. Structured problem solving and attention to detail in documenting issues and changes.