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Operation Lead Regional (Quality Assurance)

Cartrack

SingaporeFull-timeOn-site

Posted 12 May 2026

About this role

Monitor operational processes and team interactions to ensure compliance with quality assurance standards and efficiency. Provide coaching to agents and prepare detailed QA reports to identify performance trends and gaps. Requires a diploma or degree in Business Administration, Communications, or a related field. Candidates need 1-3 years of experience in Quality Assurance, Call Centre, or Customer Service environments.

What they're looking for

Quality AssuranceOperational Process MonitoringPerformance CoachingQA ReportingCall CalibrationAnalytical Problem SolvingMicrosoft ExcelMicrosoft Word

Frequently asked questions

What does a Operation Lead Regional (Quality Assurance) at Cartrack do?

Monitor operational processes and team interactions to ensure compliance with quality assurance standards and efficiency. Provide coaching to agents and prepare detailed QA reports to identify performance trends and gaps. Requires a diploma or degree in Business Administration, Communications, or a …

What skills does this Operation Lead Regional (Quality Assurance) role need?

Key skills for this role include Quality Assurance, Operational Process Monitoring, Performance Coaching, QA Reporting, Call Calibration, Analytical Problem Solving.

How much does a Operation Lead Regional (Quality Assurance) at Cartrack pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Operation Lead Regional (Quality Assurance) role remote, hybrid, or on-site?

This role is on-site, based in Singapore.

How do I apply for this Operation Lead Regional (Quality Assurance) role?

You can apply directly on Cartrack's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.