Customer Order Desk

Key Responsibility: Demand Management Capture, validate, and process customer demand forecasts, including demand netting and data entry into internal systems. Collaborate closely with customers, Sales/Account Management teams, and Production Planners to ensure demand fulfillment. Prepare recovery plans and monitor potential line-down risks to maintain supply continuity. Manage customer demand windows and shipping schedules to ensure timely delivery. Customer Service & Order Management Serve as the primary point of contact for customers regarding forecasts, orders, and related inquiries. Provide support and backup to the Sales team in responding to customer requests and resolving issues. Follow up on customer service and logistics-related issue. Customer Order Management: Order entry, price validation, shipment commitment tracking. Shipping: Work with freight forwarders and logistics teams for shipment coordination and arrangement. Billing: Billing forecasts and invoice processing. Assist the Accounts Receivable team with payment follow-up, dunning activities, and issue resolution. Manage customer programs: Hub/Consignment , EDI implementation. Hub inventory management: Inventory level monitoring, replenishment orders, receipt confirmation, inventory reconciliation, product pull-in, and billing management. Requirement: Diploma or Degree in Business Administration, Supply Chain, Logistics, or related field. 3–5 years of experience in Customer Service, Order Management, Supply Chain, or related functions. Proficient in English and Chinese (Mandarin); able to communicate effectively with Chinese-speaking customers and management. Detail-oriented with high level of accuracy and attention to detail in order handling and data management. Problem-solving and communication skills, able to handle customer inquiries and issues professionally. Positive attitude, proactive mindset, and willingness to support customers and internal teams. Strong sense of ownership and accountability to meeting customer requirements.