Assistant Manager, Job Management Centre

Responsibilities Support the Team Manager in supervising officers responsible for SAP transactional processing, ensuring work is performed accurately, timely and in accordance with approved processes, controls and compliance requirements. Handle complex post-sales order requests, invoice rejections, operational issues and stakeholder feedback, including investigation, root cause analysis and coordination of prompt resolution. Monitor open logs and service issues, follow up with relevant process owners and stakeholders, and ensure timely closure with proper documentation and accountability. Maintain and update Order-to-Cash process documentation, work instructions and control evidence to support audit readiness, governance and operational consistency. Track SLA and KPI performance, including billing timeliness, accuracy, dispute resolution and process turnaround time; identify gaps and drive corrective action plans to improve performance. Support system enhancement, user acceptance testing, data migration and process improvement initiatives, ensuring business requirements are validated and operational impacts are managed. Prepare operational reports, analysis and updates as required to support management review, issue tracking, decision-making and continuous improvement. Requirement Diploma or Degree in Business, Finance, Accounting, Information Systems, Operations Management or related discipline. Minimum 2 to 3 years of relevant experience in Order-to-Cash, billing, accounts receivable, shared services or operations support. Hands-on experience with SAP or ERP systems; exposure to UAT, data migration or process improvement is an advantage. Strong analytical, problem-solving and organisational skills, with attention to accuracy, controls and SLA/KPI delivery. Good communication and stakeholder management skills; proficient in Excel, PowerPoint, with Power Apps and Power BI exposure preferred.