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Assistant Manager, Quality Service Management, Operations & Tenancy Management

changiairport

SingaporeFull-timeOn-site

Posted 18 Jun 2026

About this role

Drive Quality Service Management for airside retail, F&B, and service outlets at Changi Airport to enhance customer experience. This includes managing CRM systems, tracking service performance trends, and implementing initiatives to empower tenants and frontline staff. Requires a degree in Business, Finance, Data Analytics, Tourism, or a related field with preferably at least 3 years of relevant experience. Proficiency in enterprise systems like Salesforce or SAP and data tools like Power BI is preferred.

What they're looking for

Quality Service ManagementCustomer Relationship ManagementStakeholder ManagementData AnalysisProject ManagementContract ManagementBudgetingNegotiation

Frequently asked questions

What does a Assistant Manager, Quality Service Management, Operations & Tenancy Management at changiairport do?

Drive Quality Service Management for airside retail, F&B, and service outlets at Changi Airport to enhance customer experience. This includes managing CRM systems, tracking service performance trends, and implementing initiatives to empower tenants and frontline staff. Requires a degree in Business,…

What skills does this Assistant Manager, Quality Service Management, Operations & Tenancy Management role need?

Key skills for this role include Quality Service Management, Customer Relationship Management, Stakeholder Management, Data Analysis, Project Management, Contract Management.

How much does a Assistant Manager, Quality Service Management, Operations & Tenancy Management at changiairport pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Assistant Manager, Quality Service Management, Operations & Tenancy Management role remote, hybrid, or on-site?

This role is on-site, based in Singapore.

How do I apply for this Assistant Manager, Quality Service Management, Operations & Tenancy Management role?

You can apply directly on changiairport's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.