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Head of Global Consumer Experience & Insights

CHARLES & KEITH GROUP

SingaporeFull-timeOn-site

Posted 11 May 2026

About this role

Lead the global consumer experience strategy to ensure a seamless brand journey across all digital and physical touchpoints. Develop and execute sophisticated CRM and loyalty programs to drive customer acquisition, retention, and long-term value worldwide. Requires at least 10 years of leadership experience in CRM, consumer experience, or insights, preferably within global fashion or retail. Must possess deep expertise in data analytics, consumer segmentation, and global privacy regulations like GDPR and PDPA.

What they're looking for

CRM StrategyConsumer Experience DesignLoyalty Program ManagementOmnichannel EngagementConsumer InsightsData AnalyticsMarket IntelligenceCustomer Lifecycle Management

Frequently asked questions

What does a Head of Global Consumer Experience & Insights at CHARLES & KEITH GROUP do?

Lead the global consumer experience strategy to ensure a seamless brand journey across all digital and physical touchpoints. Develop and execute sophisticated CRM and loyalty programs to drive customer acquisition, retention, and long-term value worldwide. Requires at least 10 years of leadership ex…

What skills does this Head of Global Consumer Experience & Insights role need?

Key skills for this role include CRM Strategy, Consumer Experience Design, Loyalty Program Management, Omnichannel Engagement, Consumer Insights, Data Analytics.

How much does a Head of Global Consumer Experience & Insights at CHARLES & KEITH GROUP pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Head of Global Consumer Experience & Insights role remote, hybrid, or on-site?

This role is on-site, based in Singapore.

How do I apply for this Head of Global Consumer Experience & Insights role?

You can apply directly on CHARLES & KEITH GROUP's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.