IT Deployment Engineer

Job Description Assist in IT infrastructure and cloud deployment projects, including Microsoft 365, Azure, Intune, backup solutions and cloud security solutions. Provide L1/L2 technical support for incidents, service requests and basic troubleshooting. Support senior engineers in project implementation, system configuration, testing, documentation and post-deployment support. Troubleshoot issues related to Microsoft 365, Active Directory, Exchange, endpoint devices, backup, virtualization and basic network connectivity. Escalate complex technical issues to senior engineers, vendors or principals when required. Follow up on assigned cases and ensure issues are tracked until closure. Work closely with customers, internal teams and vendors to provide timely updates on incident status and follow-up actions. Assist in maintaining technical documentation, deployment records and knowledge base articles. Support customer sites when required for deployment, troubleshooting or maintenance activities. Continuously learn new technologies and work towards achieving assigned technical certifications. Requirements Diploma or Degree in Computer Science, Information Technology, Computer Engineering or equivalent. 1 to 3 years of experience in IT support, infrastructure support, system deployment or related roles. Basic knowledge of Microsoft 365, Office 365, Azure, Intune, backup solutions and Microsoft Defender will be an advantage. Basic understanding of Active Directory, Windows Server, Exchange, Hyper-V, VMware or endpoint management. Good to have basic knowledge of networking, firewall, routing, switching and connectivity troubleshooting. Good troubleshooting mindset and willingness to learn from senior engineers. Able to work in an IT service provider or project-based environment. Good communication skills and service mindset when dealing with customers. Responsible, willing to take ownership of assigned tasks and able to follow through until completion. Willing to work towards relevant technical certifications as required by the company.