Medical Escort & Transport Executive

The Medical Escort & Transportation (MET) Executive supports the delivery of safe, reliable, and client-centred transportation and escort services for seniors and clients requiring assistance to attend medical appointments and community services. The Executive will coordinate service arrangements, support client intake and assessments, liaise with caregivers and healthcare partners, and ensure accurate documentation and operational records. This role is suitable for individuals who are service-oriented, organised, and enjoy working with seniors and the community. Client Intake and Service Coordination Manage client referrals and conduct National Means Testing (NMTS) assessments to determine eligibility for Medical Escort & Transportation (MET) services. Coordinate transportation and medical escort arrangements for clients attending healthcare appointments and community services. Liaise with clients, caregivers, healthcare institutions, and community partners to facilitate smooth service delivery. Provide information and support to clients and caregivers regarding service processes and eligibility requirements. Medical Escort Services Provide medical escort services when assigned, ensuring clients are accompanied safely to and from their appointments. Assist clients with mobility needs, including wheelchair transfers and safe boarding or alighting from transport vehicles. Monitor clients' well-being during transportation and promptly escalate concerns according to established procedures. Operations and Administrative Support Schedule and deploy drivers, escorts, and volunteers to support daily service operations. Manage the MET hotline, attend to enquiries, and follow up on service requests from clients and stakeholders. Maintain accurate client records, service utilisation data, and operational documentation. Prepare routine operational reports and service statistics for management and relevant external agencies. Quality and Compliance Participate in service revi…