Assistant Manager/ Deputy Manager, Claims Wic

Job Description: · Review, evaluate, assess, negotiate, and resolve work injury compensation claims in WICA 2019 regime within designated authority limit, in line with established standards, procedures and guidelines provided. · Identify and investigate suspicious/potential fraudulent WICA claims and take appropriate actions and keep relevant stakeholders closely informed in writing. · To attend MOM and any work injury related meeting. · To negotiate settlement with claimants and/or solicitors. · To provide administrative support to prepare monthly statistics and report. · To manage telephone enquiries and complaints and attend to walk-in-claimants. · To provide claims handling service to clients and business partners. · To be the liaison with any authority as required under the scope. · Ensure compliance with all legal, regulatory and policy requirements internally and externally · Any other jobs assigned by the Company/HOD/Section Manager. Requirement: · Well versed with WICA 2019 requirement and timeline · Minimum Diploma holder. · Candidate with a minimum of at least 5 years of direct WICA 2019 claims experience with a designated insurer would be preferred. · The candidate should possess strong negotiation skill, claim management, fraud management, customer service, time management and able to work in a fast-paced work environment. · Must be able to work independently and as a team. · Good negotiation skills. · Certificate in Personal General Insurance and Commercial General insurance is a must. · Good command of written and verbal English and Chinese (to be able to communicate effectively with English and Chinese speaking associates regarding assigned tasks)