About this role
The officer serves as the primary contact for mortgage clients, managing inbound inquiries and proactive outreach to drive retention. They collaborate with Client Advisors to integrate mortgage solutions into broader financial strategies and resolve complex account issues.
Requires a bachelor's degree and 5-8 years of experience in client-facing financial services, specifically in mortgage servicing or retention. Candidates must possess strong communication skills and a deep understanding of mortgage products and regulatory requirements.
What they're looking for
Mortgage ServicingClient RetentionRelationship ManagementProblem SolvingVerbal CommunicationActive ListeningCRM ToolsFinancial Services
Frequently asked questions
What does a Wealth Mortgage Client Care Officer at Citi do?
The officer serves as the primary contact for mortgage clients, managing inbound inquiries and proactive outreach to drive retention. They collaborate with Client Advisors to integrate mortgage solutions into broader financial strategies and resolve complex account issues. Requires a bachelor's degr…
What skills does this Wealth Mortgage Client Care Officer role need?
Key skills for this role include Mortgage Servicing, Client Retention, Relationship Management, Problem Solving, Verbal Communication, Active Listening.
How much does a Wealth Mortgage Client Care Officer at Citi pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Wealth Mortgage Client Care Officer role remote, hybrid, or on-site?
This role is hybrid, based in Singapore.
How do I apply for this Wealth Mortgage Client Care Officer role?
You can apply directly on Citi's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.