L1 Cloud Support Engineer

We are looking for a motivated L1 Cloud Support Engineer to provide first-level technical support across multiple projects. The role involves monitoring, troubleshooting, and resolving issues in AWS and Azure environments, ensuring smooth operations and timely escalation when required. Key Responsibilities Monitor system health, performance, and availability across AWS and Azure Respond to alerts, troubleshoot basic issues, and escalate complex incidents to L2/L3 teams Support users with access, configuration, and environment-related queries Maintain documentation of incidents, resolutions, and escalation processes Collaborate with cross-functional teams across multiple projects Ensure compliance with security and operational standards Required Skills & Qualifications Basic knowledge of AWS (EC2, S3, IAM, CloudWatch) Basic knowledge of Azure (VMs, Storage, AD, Monitor) Familiarity with ticketing tools (e.g., ServiceNow, Jira) Strong troubleshooting skills Ability to handle multiple tasks concurrently Open to shift work / on-call rotations Preferred Exposure to ITIL processes Basic scripting (PowerShell, Bash, Python)