Desktop Cum Network Engineer

Job Summary We are looking for motivated and customer-focused Level 1 Desktop and Network Engineer to provide technical support for our IT infrastructure. The ideal candidate will be responsible for providing first-level support for desktop systems, network connectivity, and other IT-related issues. Responsibilities Provide Level 1 technical support for desktops, laptops, printers, and mobile devices to resolve user issues efficiently Install, configure, and maintain operating systems and applications to ensure optimal system performance Troubleshoot hardware and software problems to minimize downtime and maintain productivity Assist with user account setup, password resets, and profile configurations to support user access needs Deliver basic support for email, Microsoft Office, VPN, and antivirus software to maintain secure and functional IT services Respond promptly to helpdesk tickets and maintain accurate documentation for issue tracking and resolution Monitor network connectivity (LAN/WAN/Wi-Fi) to detect and address connectivity issues proactively Support and troubleshoot network issues including cable connections, switch port configuration, and IP addressing to maintain network reliability Assist in maintaining inventory of network devices and IT assets to ensure accurate asset management Escalate unresolved technical issues to Level 2/3 support or network specialists for timely resolution Log and update support requests in the ticketing system to ensure clear communication and tracking Provide excellent customer service and follow up with users to confirm issue resolution and satisfaction Support onboarding and offboarding processes including hardware setup and software installation to facilitate smooth transitions Ensure compliance with IT policies and procedures to maintain security and operational standards Required competencies and certifications Basic understanding of Windows OS, Microsoft 365, and Active Directory to support desktop and user management tasks Knowledge of basic networking concepts such as IP, DNS, and DHCP to troubleshoot network connectivity issues Preferred competencies and qualifications Familiarity with IT ticketing systems to manage support requests efficiently Diploma or equivalent in IT, Computer Science, Networking, or related field 1–2 years of IT support experience; fresh graduates are welcome to apply Strong problem-solving skills applied to diagnose and resolve technical issues in a timely manner Effective communication skills to interact clearly with users and team members Ability to prioritize and manage multiple tasks to maintain service levels Proactive attitude and willingness to learn and grow in a technical environment Team player mindset to collaborate effectively within IT teams Other Information Rotational shift or after-hours support may be required to ensure continuous IT service availability Onsite support involving travel to office branches or client sites may be required to resolve issues directly Interested applicants please email your latest resume to: marlene@cloudable.com.sg