Business Analyst

Key Responsibilities • Engage stakeholders to elicit, analyse, and document business requirements across multiple applications and system integrations. • Analyse clients' business needs, define project scope, and develop business cases to recommend suitable solutions. • Facilitate workshops, requirement gathering sessions, and progress meetings with stakeholders to align business objectives and project deliverables. • Document functional and non-functional requirements, evaluate solution alternatives, and recommend the most suitable approach. • Collaborate with clients, vendors, developers, and solution architects to validate solution designs and obtain stakeholder acceptance. • Prepare business process flows, user stories, use cases, wireframes, prototypes, data flows, and functional specifications. • Support the development and delivery of enterprise software applications by working closely with Product Owners, Functional Managers, and development teams. • Coordinate user acceptance testing (UAT), deployment activities, change management, and user adoption. • Analyse service requests, assess enhancement impacts, troubleshoot issues, and recommend long-term improvements to prevent recurring incidents. • Prepare project documentation, technical specifications, reports, and presentation materials. • Ensure solutions comply with IT governance, cybersecurity, quality management, and applicable government policies such as IM8. • Collaborate with product owners, users, operations teams, cybersecurity stakeholders, and third-party vendors to deliver secure, scalable, and business-focused solutions. Knowledge, Skills and Experience • Bachelor's Degree in Computer Science, Information Technology, Business Information Systems, Software Engineering, or a related discipline. • Strong analytical and problem-solving skills with experience in business analysis, system solution design, and enterprise application delivery. • Good understanding of Software Development Life Cycle (SDLC), Agile methodologies, and product management principles. • Experience gathering and documenting business requirements, process mapping, workflow design, user stories, and functional specifications. • Experience designing workflow-based enterprise solutions involving dynamic case management, system integrations, payment and accounting modules, reporting, batch processing, authentication, and external API integrations. • Experience working with cloud-based applications and integrating enterprise systems. • 2–5 years of hands-on experience with Tungsten Automation platforms and/or the Decisions platform will be a strong advantage, as these are the primary technologies used in our application environment. • Experience delivering at least one end-to-end Software Development Life Cycle (SDLC) project will be an added advantage. • Experience in one or more of the following areas is preferred: - Agile software development methodologies. - Continuous Integration and Continuous Deployment (CI/CD), including Singapore Government SHIP/HATS environments. - Cloud platforms such as AWS or Government Commercial Cloud (GCC). - Data migration and document migration projects. • Excellent communication, stakeholder management, presentation, and interpersonal skills. • Ability to work independently and collaboratively in a fast-paced Agile environment.