About this role
Act as the central point of contact for customer quality complaints, managing RMAs, replacements, and credit requests. Collaborate with cross-functional teams to investigate quality issues and ensure timely resolution and documentation in ERP and CRM systems.
Requires a Bachelor's degree or equivalent experience with 5 to 10 years in quality claims or RMA management within a B2B environment. Proficiency in SAP S/4 HANA, MS Dynamics 365, and knowledge of quality tools like TQM and Lean Manufacturing is essential.
What they're looking for
SAP S/4 HANAMicrosoft Dynamics 365Power BIRMA ManagementQuality EngineeringB2B Customer ServiceRoot Cause AnalysisConflict Resolution
Frequently asked questions
What does a Specialist, Customer Quality Claims at CommScope Inc. do?
Act as the central point of contact for customer quality complaints, managing RMAs, replacements, and credit requests. Collaborate with cross-functional teams to investigate quality issues and ensure timely resolution and documentation in ERP and CRM systems. Requires a Bachelor's degree or equivale…
What skills does this Specialist, Customer Quality Claims role need?
Key skills for this role include SAP S/4 HANA, Microsoft Dynamics 365, Power BI, RMA Management, Quality Engineering, B2B Customer Service.
How much does a Specialist, Customer Quality Claims at CommScope Inc. pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Specialist, Customer Quality Claims role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Specialist, Customer Quality Claims role?
You can apply directly on CommScope Inc.'s careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.