Car Care Supervisor

Job Description & Requirements 📍 Location: East Zone: Jewel, Tampines Mall, Parkway Parade, Compass Point, Waterway Point Central Zone: Suntec City, Marina Square, Raffles City, Ngee Ann City, Paragon, City Square Mall, Bishan Bus Interchange West Zone: Jurong Point, Bukit Panjang Plaza, Westgate, Lot 1 🕒 Working Hours: 6 Days (44 hours per week, Rest Day on Weekday) Requirements: Minimum 2 years of experience in car grooming, automotive detailing, retail or service operations. Supervisory or team leader experience is preferred. Good communication, leadership and problem-solving skills. Able to train and supervise staff while maintaining service quality. Willing to work weekends and public holidays. Job Description: Supervise the daily operations of the assigned outlet and ensure smooth workflow. Lead, coach and monitor a team of Car Care Specialists to achieve operational and service standards. Perform professional car grooming, detailing, polishing and washing services when required. Train new employees on company SOPs, grooming techniques, workplace safety and customer service standards. Monitor staff attendance, work allocation and productivity to ensure efficient manpower utilisation. Support the Outlet Supervisor in achieving outlet sales targets by promoting company products and value-added services. Monitor service quality and ensure customer satisfaction through timely resolution of customer feedback and service issues. Ensure compliance with company operational procedures, safety requirements and quality standards. Monitor inventory levels, prepare stock replenishment requests and ensure sufficient operational supplies. Assist in monitoring daily sales transactions, cash handling procedures and outlet documentation. Prepare daily operational reports, staff performance updates and inventory reports for the Outlet Supervisor or Area Operations Manager. Coordinate with other outlets and Head Office on operational matters, stock movement and manpower supp…