Customer Service Manager

Job Responsibilities • Order processing including inventory order planning duties • Work closely with sales team on fulfilling customer’s expectations on lead time for stock arrival • Handle sales team enquiries suck as inventory avaliability, order follow up and delivery coordination and quotations. • Manage customer's orders with respect to customer requirements, backlog order status and planned supplier deliveries in order to maintain acceptable customer service levels. • Ensure proper record and documentation verifications and filing • Review forwarders for efficencies and cost effectiveness. Job Requirements • Relevant Diploma in any discipline • Min 3 years relevant working experience in sales support functions • Sales support functions; knowledge of shipping and frieght will be of plus advantage • Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer concerns • Able to work in teams as well as independently with minumum supervision • Able to work on weekends, public holidays