Host/Hostess - All Day Dining (Basilico)

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! You will greet guests with a smile and ensure they feel valued from the moment they walk in. As a Host/Hostess , you’re not just making guests feel at home – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. As a Host/Hostess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent guest experience. A Host/Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards: • Perform all opening and closing duties, especially handling e-mails and guest communications, responding to all enquiries and special requests. • Answer the telephones according to Conrad Hotel standards and have a full understanding of the restaurant operation. • Manage all the reservations and ensure all the reservations are handled swiftly. • Arrange the service flow and seating plan through the restaurant operation. • Greet guests at the door immediately and seat them comfortably. • Maintain high standards of conditions of the restaurant through constant inspections, notifying those responsible for any improvements or repairs to be made. • Effectively handle guest complaints and report to a manager of situation and resolution. • Respond properly in any hotel emergency of safety situation. • Coordinate and successfully perform the daily secondary duties. • Perform other tasks or projects as assigned by hotel management and staff. • Ensure the grooming standard are being met and maintained, demonstrating a professional image for our guests. • Ensure that guest satisfaction is monitored and where appropriate, rectified throughout their meal experience. • Bid “farewell” to guests, ensuring guest satisfaction has been reached and to encourage repeat guests. • Guide our guests in organizing a private event in the outlet. • Create a guest database collecting the contact details, guest preferences and feedback from previous visits. • Ensure streamline communication with the team and guests and achieve consistent results. • Anticipate, in advance, all materials and supplies and ensure their availability. • Promote teamwork and foster a harmonious working climate. • Follow through and constantly update the restaurant guest’s database to be efficient and consistent in relation to regulars and VIPs. • Ensure all communication are efficiently made in regard to enquiries, groups or daily reservations. • Update and maintain guest profile history. This includes keeping track of Guest birthday, Anniversary to offer to make reservation, if the guest wishes to dine with us. • Ensure to keep up to date on Competition analysis by keeping track of happening in the city and calling competition on regular basis to update on promotion and pricing. • Take ownership of the Restaurant and Bar areas in all aspects, including taking guests’ orders and the service of Food & Beverage products. • Be able to maintain and update computer files whenever needed, including standardized letters, latest menus, etc. • Discuss, in advance, any menu changes or daily specials with staff, ensuring knowledge of each. • Respond properly in any hotel emergency of safety situation. • Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene. • Perform other tasks or projects as assigned by hotel management and staff. • Set up a proper procedure and maintenance with regards to par-stocks for all menus, beverage lists and wine lists. • Be fully aware of the reservation procedures and telephone etiquettes according to the Hilton standards. • Ensure that the telephone system is working properly at all times. • Perform other tasks or projects as assigned by the Restaurant manager. • Set up hostesses check lists (daily, weekly and monthly). At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipl…