Customer Service Coordinator

CUSTOMER SERVICE ASSOCIATES Job Description: Receiving and entering customer's purchase orders into SAP system. Confirming inventory availability and delivering information to customers. Liaising with customers through emails on the status and progress of orders. Responding to customer inquiries and providing quotations on spare parts’ Arranging shipment and process shipping documentation. Liaising with freight forwarders and customers on shipping matters. Liaising with banks and customers on Letter Of Credit export documentation Execute any other ad hoc duties and responsibilities which the Company may assign from time to time at its discretion. Qualification: Diploma in Business Administration, Logistics & Supply Chain, RMIT Diploma/Degree in Logistics & Supply Chain. Those without the required academic qualifications but with relevant working experience will also be considered. 1-2 years' experience in a Customer Service function with Supply Chain literacy. Knowledge in import & export processes will be an advantage. Skills in using ERP systems. Experience in using SAP will be a plus. Proficiency in Microsoft Office Self-starter with the ability to multi-task. Good Team player. Sales and customer-oriented and driven with excellent communication and Interpersonal Skill.