Area Manager

Key Responsibilities Oversee and manage the daily operations of approximately 7–10 bubble tea outlets , ensuring smooth operations and consistent service standards. Lead manpower planning, includingscheduling, staff deployment and succession planning to meet operational needs. Monitor and drive sales performance, profitability and key operational KPIs across assigned outlets. Work closely with the Operations Director to develop, implement and improve operational policies, systems and processes to support business growth. Ensure all outlets comply with company Standard Operating Procedures (SOPs), food safety, hygiene and quality standards. Conduct regular outlet audits to assess operational excellence, cleanliness, product quality, customer service and compliance. Provide coaching, training, and performance development for Store Managers and outlet employees to build a high-performing team. Review outlet performance, identify areas for improvement and implement corrective and preventive actions. Investigate and resolve customer complaints relating to product quality, service standards and operational issues in a timely manner. Monitor outlet expenses, labour costs, inventory levels, stock variance and wastage to ensure cost efficiency and profitability. Analyse sales trends and operational reports to identify business opportunities and implement action plans to improve performance. Support the launch of new outlets, promotional campaigns, seasonal products and operational initiatives. Foster a positive work environment by motivating, engaging, and retaining high-performing employees. Attend management meetings and provide operational updates, performance reports and recommendations for continuous improvement. Ensure all outlets comply with workplace safety regulations, food hygiene standards and company policies. Perform any other duties and projects assigned by Management. Requirements Diploma or Bachelor's Degree in Business Administration, Hospitality, Food & Beverage Management, or a related field. Minimum 3–5 years of multi-outlet management experience in the F&B or beverage industry; experience in a bubble tea chain is an advantage. Strong leadership, people management and coaching skills. Proven ability to drive sales growth and improve operational performance. Excellent problem-solving, communication and interpersonal skills. Good knowledge of inventory management, cost control and labour planning. Able to work flexible hours, including weekends and public holidays when required.