Clinic Assistant – Outpatient Specialist Surgery Clinic

Job Title: Clinic Assistant – Outpatient Specialised Surgery Clinic General Surgery – Focused on Thyroid, Endocrine, Hernia, Upper Gastrointestinal, Colorectal Surgeries, and Endoscopic Procedures Job Scope / Key Responsibilities: 1. Front Desk & Administrative Duties Greet and assist patients in a professional and courteous manner Manage patient registration, appointment scheduling, and follow-up arrangements Answer phone and email inquiries regarding clinic services and appointments Maintain accurate and up-to-date patient records and medical files Prepare consultation and procedure rooms for daily operations 2. Patient Support Provide basic information to patients regarding general surgery procedures (e.g., thyroid, endocrine, hernia, gastrointestinal, colorectal surgeries, and scopes) Assist in pre- and post-procedure instructions and ensure patient queries are directed to the appropriate clinical staff Coordinate patient flow to ensure efficient clinic operations 3. Billing & Insurance Liaison Generate and verify consultation, procedure, and medication invoices Liaise with local insurance providers in Singapore to obtain Letters of Guarantee (LOGs), submit claims, and ensure coverage verification Coordinate with third-party administrators (TPAs) and assist patients with insurance claim documentation and queries Ensure accurate entry and tracking of insurance-related information in the clinic system 4. Clinic Operations Ensure cleanliness and readiness of consultation and procedure rooms Monitor and restock medical and office supplies as needed Support clinicians and nurses during minor procedures (where appropriate and trained) 5. Data Entry & Documentation Input patient records, investigation results, and surgical bookings into the clinic’s EMR system (Plato CMS) Assist in compiling medical reports and referral letters as required 6. Team Collaboration Work closely with doctors, nurses, and administrative staff to ensure high standards of patient care and clinic efficiency Participate in ongoing training and clinic improvement initiatives