Cruise Travel Consultant

Company Overview CRUISE WONDERS PTE. LTD. specializes in cruise travel services worldwide, offering diverse routes including the Caribbean, Alaska, Europe, South America, Asia, Africa, and around-the-world voyages. Job Summary Join CRUISE WONDERS PTE. LTD. as a Full-Time Travel Consultant to deliver expert cruise travel advice, drive sales, and support business growth through personalized customer service and strong product knowledge. Responsibilities Provide personalized cruise product recommendations and itinerary advice tailored to customers’ travel needs, budgets, and preferences Respond promptly to customer enquiries, quotations, bookings, and sales transactions via WeChat, WhatsApp, email, and other online platforms Explain cruise itineraries, ship facilities, cabin categories, pricing, promotions, visa requirements, and travel arrangements clearly and accurately to customers Proactively follow up on prospective customers and sales leads to increase conversion rates and achieve sales targets Maintain up-to-date knowledge of cruise products and effectively communicate the features and benefits of various cruise lines and itineraries Build and sustain relationships with individual customers, corporate clients, travel agencies, and industry partners to expand business opportunities Deliver professional and timely pre-sales and after-sales support to strengthen customer loyalty and satisfaction Assist customers with post-booking activities including payments, document submission, itinerary changes, and related arrangements Support company product promotions, customer events, and business development initiatives Required competencies and certifications Minimum two years of experience in cruise product sales Proficiency in spoken and written English and Chinese to communicate effectively with customers and cruise line representatives, supporting bilingual customer engagement Familiarity with major cruise lines, itineraries, cabin categories, booking procedures, and sales policies Strong sales and customer service skills to identify customer needs and recommend appropriate products Ability to acquire customers, follow up on sales leads, and close deals independently Competence in managing customer relationships and delivering consistent after-sales service Self-motivated, proactive, responsible, and results-oriented approach Ability to multitask and handle customer enquiries and bookings efficiently Preferred competencies and qualifications Previous experience working with a travel agency, cruise line, or cruise sales platform Other Information Benefits Competitive remuneration package Performance-based incentives and career development opportunities Structured cruise product and sales training Opportunities to collaborate with multiple international cruise lines and diverse itineraries Stable, professional, and growth-oriented work environment Clear career progression and advancement opportunities How to Apply Please send your resume to: admin@cruise-wonders.com Use the email subject line: Application for Full-Time Travel Consultant – Your Name