Senior Business Analyst

Company Overview Crystal International Group Limited is a global leader in apparel manufacturing with diversified product segments and production facilities across Asia. Founded in Hong Kong in 1970, it serves top global brands through innovation, co-creation, and sustainability leadership. Job Summary Lead and coach a team of Business Analysts to deliver business requirement studies, system process mapping, functional specifications, and testing plans while supporting end users locally and overseas. Responsibilities Lead and coach a team of Junior Business Analysts and Business Analysts to complete assigned tasks effectively Oversee and ensure timely completion of tasks assigned to team members Conduct detailed business requirement studies and map business processes to system processes for accurate system design Prepare Master Functional Specifications to document system requirements when needed Develop comprehensive Test Plans for System Integration Testing and User Acceptance Testing to ensure system quality Monitor and follow up on issue logs to resolve system and user issues promptly Conduct User Acceptance Testing both online and onsite for local and overseas users to validate system functionality Provide daily online and onsite user support to local and overseas end users to ensure smooth system operation Required competencies and certifications Experience working with ERP systems, preferably SAP or PLM, to support business processes and system integration Ability to work under tight schedules to meet project deadlines Willingness to travel as required to support onsite activities Preferred competencies and qualifications Degree in Computer Science or Information Technology to support technical understanding Positive attitude towards learning new technologies and applying them effectively Strong communication skills and ability to foster team collaboration Other Information Both local and overseas user support and testing will be required