IT Application & System Support Officer

Responsibilities: Act as primary or secondary IT contact person for assigned business applications, including but not limited to: Merimen, TMoL, Dobuflo System, StreamServe, Premium System, Sun Accounting, etc. Provide daily application support to business users to ensure smooth system operations. Deliver users' support, troubleshooting and error reporting for supported systems. Receive, assess and respond to application-related incidents reported by users in accordance with IT incident management procedures. Coordinate with internal IT team members and vendors to resolve system issues and restore services promptly. Provide User Acceptance Testing (UAT) support during system enhancements, fixes or configuration changes. Assist in validating system fixes and confirming resolution with end users before closure of incidents. Requirements: Diploma with at least 1 year of relevant experience supporting system such as Merimen. Jerlin Aw Bi Zhi (R1218675) | CSGROUP Pte. Ltd. (25C2702)