Relationship Manager, Private Banking

JOB PURPOSE To acquire, develop and service long-term relationships with high net worth clients. To work collaboratively with internal specialists to provide investment & wealth solutions to meet client needs. KEY RESPONSIBILITIES Generates target market prospects through a number of innovative and sustainable channels Converts target market prospects into clients Cross-sell products & services to existing clients Acquires net new assets to achieve targeted AUM Generates revenue to meet agreed upon goals Seeks referrals from existing clients Develops and maintains good relationships with clients Achieves returns on clients portfolio according to their needs and expectations Effectively interacts with network and available internal resources to provide solutions to meet client needs Continuously develops own product knowledge Delivers, monitors and reviews solutions to clients based on clients investment profile Complies with regulations, policies and guidelines Highlights, mitigates and protects the bank against credit, legal, reputation and other risks Minimize errors in transaction execution and service delivery Review and respond to AML transaction monitoring queries on transactions highlighted Conduct periodic and timely reviews of clients accounts Attend mandatory compliance and other trainings Alert team lead, market head and compliance of any suspicious transactions KEY MEASURABLES Client satisfaction and loyalty Client portfolio performance Net new assets Revenue Return on assets Quality and sustainability of AUM and revenue Diversity of productengagement Positive/Negative feedbacks from all stakeholders Referrals from existing clients Conversion ratio from prospects to clients Operation loss, compliance & breaches Housekeeping, including quality and timeliness of requisite documentations Client attrition KEY COMPETENCIES Degree from a reputed university Minimum 5 years marketing experience in Banking industry Key stakeholders are mostly Mandarin speaking hence proficiency in Mandarin is essential Knowledge and hands-on experience in private banking business, including customer segments and products Appropriate qualifications to advise/sell investment and other products. Excellent communication and negotiation skills with the ability to influence outcomes