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Customer Quality Manager

Cummins

SingaporeFull-timeHybrid

Posted 29 May 2026

About this role

The Customer Quality Manager acts as the primary advocate for customers to resolve product, supply chain, and process quality issues. They lead structured problem solving using 8D/RCA disciplines and coordinate quality communications between internal stakeholders and external OEMs. Requires a bachelor's degree in engineering or a related technical field, preferably with 5+ years of experience in customer-facing quality or engineering roles. A Green Belt certification and at least 3 years of managerial experience are preferred.

What they're looking for

Customer Quality ManagementRoot Cause Analysis8D Problem SolvingStakeholder ManagementQuality 4.0Process ImprovementCustomer Relationship ManagementRisk Identification

Frequently asked questions

What does a Customer Quality Manager at Cummins do?

The Customer Quality Manager acts as the primary advocate for customers to resolve product, supply chain, and process quality issues. They lead structured problem solving using 8D/RCA disciplines and coordinate quality communications between internal stakeholders and external OEMs. Requires a bachel…

What skills does this Customer Quality Manager role need?

Key skills for this role include Customer Quality Management, Root Cause Analysis, 8D Problem Solving, Stakeholder Management, Quality 4.0, Process Improvement.

How much does a Customer Quality Manager at Cummins pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Customer Quality Manager role remote, hybrid, or on-site?

This role is hybrid, based in Singapore.

How do I apply for this Customer Quality Manager role?

You can apply directly on Cummins's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.