Operational Manager

Responsibilities Manage daily business operations to ensure smooth workflow and operational efficiency Respond promptly to customer enquiries and conduct follow-ups to maintain high satisfaction levels Prepare accurate quotations, invoices, and contracts to support sales and service delivery processes Coordinate communications and activities with clients, suppliers, and project managers to align project goals and timelines Support business development efforts by nurturing customer relationships to drive growth Oversee daily Lodge operations to maintain service standards and enhance resident satisfaction Manage facilities maintenance, repairs, and improvement projects to ensure operational readiness and safety Coordinate vendors, contractors, and service providers to deliver quality services within schedule Monitor building, equipment, and infrastructure conditions to prevent operational disruptions Support workplace safety, fire safety, and regulatory compliance to maintain a safe environment Obtain quotations, manage procurement processes, and track operational budgets to control costs Coordinate inspections, audits, and follow-up actions to ensure compliance with quality standards Support projects, events, and operational initiatives across departments to improve organizational effectiveness Maintain operational records, standard operating procedures (SOPs), and documentation to ensure transparency and consistency Identify and implement continuous improvement initiatives to enhance efficiency, service quality, and resident experience