About this role
Act as the first point of contact for APAC customers to resolve API, onboarding, and billing issues. Escalate complex technical problems to senior engineering teams and contribute to developer documentation and community growth.
Requires at least 2 years of experience in technical support, QA, or engineering with working proficiency in Python. Familiarity with financial trading, market data, and various network troubleshooting or observability tools is strongly preferred.
What they're looking for
PythonTechnical SupportAPI TroubleshootingFinancial Market DataTechnical CommunicationDevRelWiresharkSQL
Frequently asked questions
What does a Technical Support Engineer (L1/Frontline Support), APAC at Databento do?
Act as the first point of contact for APAC customers to resolve API, onboarding, and billing issues. Escalate complex technical problems to senior engineering teams and contribute to developer documentation and community growth. Requires at least 2 years of experience in technical support, QA, or en…
What skills does this Technical Support Engineer (L1/Frontline Support), APAC role need?
Key skills for this role include Python, Technical Support, API Troubleshooting, Financial Market Data, Technical Communication, DevRel.
How much does a Technical Support Engineer (L1/Frontline Support), APAC at Databento pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Technical Support Engineer (L1/Frontline Support), APAC role remote, hybrid, or on-site?
This role is remote ok, based in Beijing.
How do I apply for this Technical Support Engineer (L1/Frontline Support), APAC role?
You can apply directly on Databento's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.