About this role
The role involves monitoring and analyzing Gen AI-generated reports to ensure call quality, compliance, and operational efficiency. Additionally, the specialist will manage student loan reporting, handle reconciliation, and collaborate with teams to implement process improvements.
Candidates should have proven experience in quality assurance or call centre operations along with strong analytical and problem-solving skills. Familiarity with Generative AI concepts and the ability to interpret complex data to drive actionable improvements are highly valued.
What they're looking for
Quality AssuranceCall Centre OperationsGenerative AIData AnalysisProblem SolvingStrategic ThinkingReportingProcess Optimization
Frequently asked questions
What does a Assistant Vice President, Collection AI Integration Specialist at DBS Bank do?
The role involves monitoring and analyzing Gen AI-generated reports to ensure call quality, compliance, and operational efficiency. Additionally, the specialist will manage student loan reporting, handle reconciliation, and collaborate with teams to implement process improvements. Candidates should …
What skills does this Assistant Vice President, Collection AI Integration Specialist role need?
Key skills for this role include Quality Assurance, Call Centre Operations, Generative AI, Data Analysis, Problem Solving, Strategic Thinking.
How much does a Assistant Vice President, Collection AI Integration Specialist at DBS Bank pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Assistant Vice President, Collection AI Integration Specialist role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Assistant Vice President, Collection AI Integration Specialist role?
You can apply directly on DBS Bank's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.