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Analyst / Senior Officer, Customer Service Executive, Branch Banking, Consumer Banking Group

DBS Bank

SingaporeFull-timeOn-site

Posted 22 May 2026

About this role

The role involves handling over-the-counter transactions and assisting customers with banking enquiries to ensure service excellence. Additionally, the officer will market financial products, provide insurance advisory, and educate customers on digital banking tools. Candidates must hold at least a Diploma qualification and possess excellent interpersonal skills. Prior experience in the financial services sector is preferred, and the role requires obtaining BCP and PGI insurance certifications.

What they're looking for

Customer serviceOver-the-counter transactionsFinancial advisoryGeneral insuranceDigital platform migrationProblem resolutionRegulatory complianceInterpersonal skills

Frequently asked questions

What does a Analyst / Senior Officer, Customer Service Executive, Branch Banking, Consumer Banking Group at DBS Bank do?

The role involves handling over-the-counter transactions and assisting customers with banking enquiries to ensure service excellence. Additionally, the officer will market financial products, provide insurance advisory, and educate customers on digital banking tools. Candidates must hold at least a …

What skills does this Analyst / Senior Officer, Customer Service Executive, Branch Banking, Consumer Banking Group role need?

Key skills for this role include Customer service, Over-the-counter transactions, Financial advisory, General insurance, Digital platform migration, Problem resolution.

How much does a Analyst / Senior Officer, Customer Service Executive, Branch Banking, Consumer Banking Group at DBS Bank pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Analyst / Senior Officer, Customer Service Executive, Branch Banking, Consumer Banking Group role remote, hybrid, or on-site?

This role is on-site, based in Singapore.

How do I apply for this Analyst / Senior Officer, Customer Service Executive, Branch Banking, Consumer Banking Group role?

You can apply directly on DBS Bank's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.