About this role
Deliver high-quality one-stop banking services by resolving customer issues across multiple channels and promoting digital platforms. Manage time-sensitive requests such as scams and frauds while ensuring strict compliance with data confidentiality and banking regulations.
Requires a degree or diploma, with a preference for experience in banking or contact centers. Candidates must possess strong emotional intelligence, proficiency in MS Office and IServe, and the ability to work rotating shifts.
What they're looking for
Customer ServiceBanking ProceduresProblem SolvingData ConfidentialityCross-sellingDigital MigrationConflict ResolutionMulti-tasking
Frequently asked questions
What does a Analyst/ Associate, Customer Service Officer, Customer Centre, Group CSH, Group COO at DBS Bank do?
Deliver high-quality one-stop banking services by resolving customer issues across multiple channels and promoting digital platforms. Manage time-sensitive requests such as scams and frauds while ensuring strict compliance with data confidentiality and banking regulations. Requires a degree or diplo…
What skills does this Analyst/ Associate, Customer Service Officer, Customer Centre, Group CSH, Group COO role need?
Key skills for this role include Customer Service, Banking Procedures, Problem Solving, Data Confidentiality, Cross-selling, Digital Migration.
How much does a Analyst/ Associate, Customer Service Officer, Customer Centre, Group CSH, Group COO at DBS Bank pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Analyst/ Associate, Customer Service Officer, Customer Centre, Group CSH, Group COO role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Analyst/ Associate, Customer Service Officer, Customer Centre, Group CSH, Group COO role?
You can apply directly on DBS Bank's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.