IT Support Engineer

DUTIES AND RESPONSIBILITIES Provide on-site and/or remote technical assistance to customers, diagnosis and troubleshooting of technical problems Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.) Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs IT asset management and other adhoc duties as assigned QUALIFICATIONS Bachelor’s degree in computer science, IT or related field or equivalent in education and experience Knowledge in Microsoft O365, Teams, AD and management tools Knowledge in Logitech and Poly products video conference systems Knowledge in PC and IOS mobile devices Good coordination and communication skills with internal and external customers Strong analytical and issue resolution skills Strong collaborative and team coordination skills Able to work in a fast-paced environment Be well organized and able to work under pressure Good interpersonal skills with a service orientated approach Be able to work well individually as well as with a team