Lead, Rider Payments

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience — fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. foodora is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience — fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Yemeksepeti is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience — fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. At the heart of everything we do are our Leadership Principles: #DeliverValueFast #OwnIt #BringGoodVibes #RaiseTheBar #StayHumble #DiveDeep. They guide how we work, how we support each other, and how we continuously grow. These principles unite us as we build, innovate, and shape what it means to be part of our team. About the Opportunity We’re looking for a Lead, Rider Payments who’s ready to own it and make things happen. You’ll be part of a fast-moving team, where diving deep to understand problems, solving them with creativity, and moving quickly is just part of the everyday. This is your chance to make a real impact from day one and grow with a company that’s building something bigger than just delivery. In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help optimise delivery operations, supporting expansion into new areas like grocery and retail. Team Leadership & Development: Lead and mentor a high-performing team of Specialists. Build a culture of analytical rigor and curiosity, encouraging the team to challenge the status quo Strategic Roadmap & Governance: Define the long-term strategy for rider payments and incentives. Develop and enforce regional frameworks that allow for necessary local adaptations while maintaining consistency and financial discipline across the markets. Ensure compensation models align with broader business goals, logistics performance KPIs (e.g., delivery time), and profitability targets Budget Management & Efficiency: Oversee the rider payment and incentive budget and continuously monitor cost-per-order (CPO) trends. You will drive initiatives that improve cost-efficiency while ensuring sufficient rider supply and fleet retention Rollout of Models & Automation: Own the regional implementation of advanced data science models and automated tools Experimentation & Testing: Drive the testing and rollout of new pay components (e.g., dynamic pricing, surge models, quest incentives) to enhance fleet efficiency and order acceptance rates, ensuring every initiative is optimized for maximum ROI and operational impact Product Collaboration: Partner with the Central Product team to influence the development of payment-related features. You will translate business requirements into product requests, participate in testing, and ensure the successful adoption of new product capabilities across the region Stakeholder Management & Market Partnership: Act as the primary partner to Local Logistics Directors, Finance Leaders, and Product Managers. Build strong relationships with local market teams to understand their unique operational challenges and translate complex data into clear, actionable strategic recommendations for senior leadership What you need to be successful Experience: 5+ years of professional experience in high-growth tech, logistics, strategy consulting, or investment banking. Experience specifically in gig-economy, marketplace dynamics, or logistics is a strong plus Leadership: Proven track record (1-2+ years) of managing direct reports or leading complex cross-functional project teams Education: University degree in STEM, Economics, Business, or a related quantitative field Tec…