About this role
The Product Manager will streamline the end-to-end service ticketing lifecycle and develop real-time monitoring tools to optimize agent productivity. They will shape the product roadmap and collaborate with engineering teams to build scalable solutions for contact centers.
Candidates need 5 or more years of experience in cross-functional product delivery and a strong background in using data to drive decisions. Proficiency in leading agile teams and experience with customer service or contact center technology is highly valued.
What they're looking for
Product RoadmapStakeholder ManagementData AnalyticsAgile MethodologyUser StoriesProduct LeadershipCross-functional CollaborationService Ticketing Lifecycle
Frequently asked questions
What does a Product Manager at Delivery Hero do?
The Product Manager will streamline the end-to-end service ticketing lifecycle and develop real-time monitoring tools to optimize agent productivity. They will shape the product roadmap and collaborate with engineering teams to build scalable solutions for contact centers. Candidates need 5 or more …
What skills does this Product Manager role need?
Key skills for this role include Product Roadmap, Stakeholder Management, Data Analytics, Agile Methodology, User Stories, Product Leadership.
How much does a Product Manager at Delivery Hero pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Product Manager role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Product Manager role?
You can apply directly on Delivery Hero's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.