Healthcare Assistant (Retail)

Job Responsibilities Hearing Care Support Attend to walk-in and call-in clients’ enquiries in a professional and friendly manner. Arrange and manage client appointments efficiently to minimize waiting time. Register new clients and explain basic clinical procedures when required. Assist clients with general cleaning and basic troubleshooting of hearing aids. Address clients’ concerns and provide assistance to ensure a positive service experience. Collect client feedback and escalate complaints to the appropriate channel when necessary. Prepare and monitor orders for hearing aids, ear moulds, and related accessories. Maintain accurate records of hearing aid inventory, accessories, client database, and financial data. Assist in sales and promotional activities when required. Maintain a clean, tidy, and hygienic working environment and ensure professional appearance at work. Administrative Support Manage day-to-day office operations efficiently. Perform general administrative and clerical duties. Handle incoming and outgoing mails, filing, and provide general administrative support. Maintain proper filing systems and ensure office stationeries are adequately stocked. Perform billing and payment collection in a timely manner. Assist with any other ad-hoc duties as assigned. Requirements: -Minimum O’Level or equivalent -Minimum 2-3 years’ relevant experience -Good communication skills -Meticulous, organized, independent and responsible team player -Good interpersonal, coordination and follow up skills -Computer literate – MS Word, Excel & Powerpoint -Able to multi-task Working Hours Monday to Saturday: 10:00 AM to 6:00 PM Off on Sunday and Public Holidays If you are interested in this role, please forward a copy of your resume to careers.sg@20dbhearing.com . We regret that only shortlisted candidates will be notified.