IT Engineer - Field Operations

Job Title: IT Engineer - FieldOperations Department: IT Operations Reports To: IT Manager - Field Operations | IT Lead Engineer - Field Operations Location:Remote, Hybrid JobSummary This role is crucial for ensuring the reliable operation,maintenance, and deployment of all local IT systems, minimizing downtime, andproviding excellent technical support to local staff. The ideal candidate is ahands-on problem-solver with strong technical acumen and excellent customerservice skills. KeyResponsibilities Technical Support and Incident Resolution: Provide L2 and L3 technical support for all field-related incidents and service requests, including troubleshooting hardware, software, network connectivity, and specialized site equipment (e.g., POS systems,local servers, IP cameras). Perform timely diagnosis, repair, and replacement of failed IT equipment, managing local spare parts inventory and logistics. Document all support activities, resolutions, and technical findings accurately in the IT Service Management (ITSM) system. Act as the technical point of contact during major site-specific incidents, ensuring effective communication and quick resolution Infrastructure Maintenance and Deployment: Perform regular preventative maintenance on local network closets, servers, and endpoint hardware, ensuring systems are patched, secured, and running optimally. Execute standardized equipment deployments for new site openings, technology refreshes, and site closure/decommissioning projects,adhering strictly to central IT standards. Manage local user accounts, access controls, and security policies as mandated by the central IT Security team. Collaborate with centralized Infrastructure and Networking teams on remote diagnostics, troubleshooting, and scheduled upgrades Asset Management and Documentation: Maintain accurate inventory records of all IT assets at assigned field locations, tracking asset lifecycle from deployment to disposal. Create and update technical documentation, k…