Salesforce Architect

We are looking for an experienced Salesforce Architect to lead the design and delivery of large-scale, mission-critical Salesforce solutions. This role sits at the intersection of hands-on technical leadership and squad delivery ownership — you will architect scalable solutions, guide implementation best practices, and lead a squad of developers and consultants to deliver on time and to a high standard. The ideal candidate has deep expertise across Service Cloud, Public Sector Solutions (PSS), and OmniStudio, combined with a strong track record of shipping complex, integrated Salesforce programs. Key Responsibilities Technical Solutioning & Architecture Design end-to-end Salesforce solutions (data model, security, automation, integration). Translate business requirements into scalable technical designs aligned with Salesforce best practices. Own architectural decisions for Service Cloud, PSS, and OmniStudio implementations. Conduct technical and code reviews; enforce governance and quality standards. Identify technical risks and define mitigation strategies. Delivery & Squad Leadership Lead a squad of developers, QE, and designers through the full delivery lifecycle. Break down complex requirements into deliverable sprints/workstreams; manage delivery timelines. Act as the primary technical escalation point; unblock issues and make pragmatic trade-off decisions. Coach and mentor junior/mid-level developers on Salesforce architecture and coding standards. Collaborate with Project/Delivery Managers to ensure alignment on scope, timeline, and quality. Service Cloud & Public Sector Solutions (PSS) Architect and implement Service Cloud solutions (case management, omni-channel, knowledge management, entitlements/SLAs). Apply PSS-specific capabilities to government or regulated-industry use cases. Ensure solutions meet compliance, security, and audit requirements typical of public sector or highly regulated environments. OmniStudio Design and build OmniStudio artifacts (OmniScripts, FlexCards, Integration Procedures, DataRaptors) for guided, low-code process automation. Establish reusable OmniStudio patterns and governance standards for scalability. Make sound build decisions between OmniStudio, Flow, and Apex/LWC. System Integrations Design and oversee integrations between Salesforce and external systems (identity providers, middleware, legacy systems). Apply integration patterns (REST APIs, MuleSoft, Platform Events, external services, SCIM-based provisioning). Ensure integration solutions are secure, resilient, and support enterprise identity/governance requirements. Large-Scale Delivery Deliver large, complex Salesforce programs (multi-team, multi-phase, or multi-agency/business unit). Manage technical debt and platform scalability proactively. Contribute to CoE playbooks, architecture standards, and reusable delivery frameworks. Required Qualifications Minimum 7 years of hands-on Salesforce experience, with experience as an Architect or Technical Lead. Strong expertise in Service Cloud (case management, omni-channel, knowledge, entitlements). Hands-on experience with Public Sector Solutions (PSS) or comparable regulated-industry Salesforce implementations. Proven expertise in OmniStudio (OmniScripts, FlexCards, DataRaptors, Integration Procedures). Strong command of Apex, Lightning Web Components (LWC), Flow, and Salesforce core platform architecture. Experience designing and delivering system integrations (REST, middleware, identity/SSO provisioning). Track record of leading squads/teams to deliver projects on time and within scope. Experience delivering large-scale, complex Salesforce programs. Strong stakeholder management and communication skills. Preferred Qualifications Salesforce certifications: Application Architect, System Architect. Experience with MuleSoft or other enterprise integration platforms. Experience with Salesforce Shield (encryption, event monitoring). Experience contributing to or building a Salesforce Centre of Excellence (CoE). Familiarity with CI/CD and DevOps practices for Salesforce (SFDX, sandbox strategy, release management).