Air Export Customer Service Assistants/Executives

Build Your Career with Dimerco Looking to level up? Join Dimerco and unleash your potential! We’re looking for responsible, self-motivated individuals ready to grow in the fast-paced world of global shipping and logistics. At Dimerco, we provide a supportive learning environment, professional training, and pathways to career success. Our mission is simple yet powerful: to open doors for talented people and equip them with the skills to achieve their career dreams. About Dimerco Dimerco Express Group helps businesses move goods around the world smoothly by managing international shipping, customs compliance, and warehousing. Our projects primarily connect Asia’s manufacturing and logistics hubs with each other, and with North America and Europe, creating seamless trade links across continents. Founded in Taiwan in 1971, Dimerco has grown into a worldwide network, serving customers through more than 150 offices, 80contract logistics operations, and over 200 strategic partner agents across China, India, Asia Pacific, North America, and Europe. Job Description: Manage and execute air export shipment bookings. Coordinate with both customers and internal stakeholders to ensure shipment readiness and adherence to delivery schedules. Prepare and process all required documentation, including invoices, reports, permits, and Airway Bills, in an accurate and timely manner. Provide flight details promptly and keep customers updated on freight status and delivery progress. Ensure timely submission of cost approvals, GST billing, and payment collection. Respond to customer inquiries promptly and effectively, ensuring high service quality and customer satisfaction. Assist with ad-hoc requests and perform other duties as assigned. Job Requirements: Diploma or Degree in Business, Logistics, Supply Chain or a related discipline. Minimum 1-2 years of relevant experience in airfreight customer service, co-loading, or related logistics functions. Proficient in Microsoft Excel and familiar with other Microsoft Office applications. Fast learner with a proactive attitude and strong sense of accountability. Able to multitask, prioritize workload, and manage time effectively in a fast-paced environment. Strong customer service orientation with excellent communication and follow-up skills. Detail-oriented with good analytical and problem-solving abilities to handle shipment issues efficiently. A team player with the ability to collaborate effectively across departments and with external partners. Why Join Dimerco? Want to be part of a company that’s shaping the future of international freight and logistics? At Dimerco, your growth matters! We provide: Training and career support: structured programs to help you grow professionally. Global exposure: collaborate with international colleagues and gain opportunities to travel abroad. Effective communication: a flat structure that minimizes hierarchy and organizational layers. Cross-functional collaboration: work closely with diverse teams across regions and disciplines. Innovation-driven culture: leverage technology and new solutions to stay ahead in logistics. Career mobility: opportunities to take on global assignments and advance within the organization. What are you waiting for? Hit apply!