Ship Application Specialist (Shipowner)

Key Responsibilities Take ownership of all onboard IT systems during vessel visits, ensuring systems are operational, reliable, and well maintained. Conduct comprehensive IT health checks during every vessel attendance, regardless of the purpose of the visit, and resolve issues whenever possible before leaving the vessel. Diagnose and troubleshoot hardware, software, and network-related issues independently, minimizing the need for external support. Provide remote technical support via secure remote access, email, or phone guidance, and coordinate with Vessel Managers to follow up on unresolved issues requiring additional resources or spare parts. Manage and maintain shipboard communication systems, including satellite connectivity (VSAT/FX) and vessel email platforms such as ShipNet, ensuring seamless ship-to-shore communication up to the onshore mailbox interface. Maintain accurate records of IT incidents, risks, corrective actions, and system improvements, and submit detailed post-visit reports after each vessel attendance. Prepare and maintain IT documentation, including user manuals, standard operating procedures (SOPs), change records, risk registers, and issue logs, ensuring documentation remains accurate and up to date. Support continuous improvement of onboard IT infrastructure by identifying recurring issues, recommending preventive measures, and implementing best practices.