Repair Technician (Smart Home Appliances)

Job Scope Examining customers' appliances and identifying the cause of appliance breakdowns. Performing maintenance work on home appliances such as robot vacumns, air purifier and wet and dry. Providing rough estimates to customers on how much it would cost to repair damaged or malfunctioning appliances. Repairing or replacing defective or damaged appliance components upon approval from customers. Advising customers on how to use appliances correctly. Maintaining an accurate record of all items/parts used to repair, replace, or maintain appliances. Billing customers and collecting payments. Handle after-sales customer support upon completion of repair Job Requirement Fresh graduate are welcomed (training will be provided) Able to work independently with less supervision Good knowledge on product and SOP Equipped with good soft skills to help handle difficult customers “Willing to do” & “Willing to learn” attitude Equipped with Basic Excel knowledge Benefits: Dental insurance Employee assistance programme Employee discount Food provided Free parking Health insurance Professional development Vision insurance