Regional Technical Services Manager

Regional Technical Service Manager - Medical Devices - Newly Established Role We're looking for a seasoned service leader to shape and lead our client's APAC service delivery function from the ground up. This is a high-impact, strategic role with real ownership where you will define the regional service strategy, build the delivery model, and develop it into a fully operational profit centre. If you have built or transformed service functions in medical devices and know how to balance the big picture with ground-level execution, this role is designed for you. What You'll Be Doing Strategy & Vision Design and lead the APAC service strategy, setting the direction for mid-to-long-term service and technical delivery Map and own the end-to-end customer journey, from reachability and convenience to personalisation and flexibility Build competitive, future-ready service models that scale alongside business growth Operations Excellence Drive a data-driven operational model; identify gaps, eliminate inefficiencies, and establish best practices across the region Harmonise processes and technical service delivery across diverse markets Conduct structured as-is assessments to surface improvement opportunities and build scalable solutions Cross-functional Leadership Align Sales, Marketing, and Product teams around customer experience priorities Build capability across the organisation through mentoring, coaching, and workforce planning People & Culture Lead, develop, and inspire a high-performing regional team Foster a culture of accountability, recognition, inclusion, and continuous improvement Champion ethics, compliance, and core company values at every level Customer & Field Engagement Maintain a strong voice-of-customer orientation. This role expects field presence and direct engagement with customers and distributors Build and sustain trusted relationships with key stakeholders across the region, including distributors and channel partners What We're Looking For Industry background is non-negotiable: you must come from medical devices or medtech with deep familiarity with the regulatory environment, customer expectations, and go-to-market dynamics of this industry. 10–15 years of overall experience, with a minimum of 6 years in a managerial role Demonstrated success building or transforming a service delivery or customer experience function, preferably across APAC markets Strong commercial acumen with a genuine P&L orientation Graduate degree required; MBA is an advantage Comfortable with 30–40% travel across the region Why This Role This is a build role, rather than a maintenance role. You'll have the mandate, the resources, and the regional scope to create something meaningful. If you're looking for your next chapter in a company that values integrity, customer focus, and genuine people leadership, this is worth a conversation. Thank you for your interest. We regret that only shortlisted candidates will be notified. All resumes received will be used for recruitment purposes only. EA Licence No: 11C3242 R1108969